See what comes included in your support plan?
*What is included in your plan can vary. For example; our Automated WP Plan does not include support at $49/mo.
Our WordPress technical support team knows WordPress inside out. Given the opportunity, we will maintain your site diligently while reducing your page load times. When you need us we're here to give friendly U.S. based support and expert advice.
Daily offsite cloud backups come with both plans. We archive 30 days of websites backups so it can easily be restored at any time.
Unlimited website support by professional WordPress engineers at intervals up to 30 minutes per support ticket. NEW
Around the clock monitoring of your website. If your site goes down we are notified immediately and with your approval take all of the necessary steps to get your site back up.
We provide you round-the-clock security surveillance to protect your website from malware and viruses. Sucuri Firewall is available at discounted pricing and free installation.
Today, spammers target everything. Your contact form is no exception. We combat contact form spam with Akismet. Used by millions of websites, Akismet filters out hundreds of millions of spam comments from the web every day.
Akismet software will approve or disapprove comments based on their relationship to spam. Spam will increase the weight on your database which will slow down your website over time. We manually approve or disapprove comments flagged as possible spam.
Security is arguably the most important reason to keep your website up-to-date. The bulk of the updates throughout the year are released to patch vulnerabilities found in the core WordPress software. New features are also added from time-to-time.
We update client plugins and their theme as updates become available. Plugins that don’t get updated by their developers are called abandoned plugins and should be deactivated.
A dedicated manager to monitor and handle all of your requests. Recieve fast dedicated support for your WordPress emergencies. Priority phone and chat support for Professional Plan subscribers.
Visitors aren’t going to wait around for your website load. Every second count’s. For each 1 second over 3 that it takes your site to load you lose 15% of your visitors. We optimize your site to load in 3 seconds or less, reducing your bounce rate and cart abandonment. Pro Plan
We purge post revisions and keep the database clean and tidy to reduce lag-time so your web pages load fast in browsers. Slow websites lose customers.
Migration of existing website to another host. In the case where your site is recommended to change hosting providers, we will migrate your site at no charge over to wpengine.com and set it up. Valid for Professional Plan only. Ask Agent
GA and Search Console work hand-in-hand to give smart insights into what leads people to your site. Receive monthly email reports with your WordPress maintenance subscription, packed with valuable data that sheds light on how visitors behave on your website. Understanding the effectiveness of your marketing channel, website usability, and user experience is vital to growing your business or organization. Pro Only
Our team is big on note taking. We are a transparent company. We show you the work we have completed
Browser caching is a fast way to improve performance. We set up your site to cache your posts and pages as static files. These static files are then served to users and can improve performance several hundred times over for fairly static pages.