WordPress Support and Maintenance

Think of our U.S. based WordPress engineers as an extension to your business as we maintain your site and provide friendly, expert support.

Get Unlimited Expert WordPress Support, Maintenance, Optimization, and Advice. Starting at $49/mo.

See what comes included in your support plan?

*What is included in your plan can vary. For example; our Automated WP Plan does not include support at $49/mo.

Our WordPress technical support team knows WordPress inside out. Given the opportunity, we will maintain your site diligently while reducing your page load times. When you need us we're here to give friendly U.S. based support and expert advice.

Automated Backups

Daily offsite cloud backups come with both plans. We archive 30 days of websites backups so it can easily be restored at any time. 

Support

Unlimited website support by professional WordPress engineers at intervals up to 30 minutes per support ticket.  NEW

24/7 365 Uptime Monitoring

Around the clock monitoring of your website. If your site goes down we are notified immediately and with your approval take all of the necessary steps to get your site back up.

Malware & Virus Prevention

We provide you round-the-clock security surveillance to protect your website from malware and viruses. Sucuri Firewall is available at discounted pricing and free installation.

Form Spam Filtering

Today, spammers target everything. Your contact form is no exception. We combat contact form spam with Akismet. Used by millions of websites, Akismet filters out hundreds of millions of spam comments from the web every day.

Comment Management

Akismet software will approve or disapprove comments based on their relationship to spam. Spam will increase the weight on your database which will slow down your website over time. We manually approve or disapprove comments flagged as possible spam.

WordPress Core Updates

Security is arguably the most important reason to keep your website up-to-date. The bulk of the updates throughout the year are released to patch vulnerabilities found in the core WordPress software. New features are also added from time-to-time.

Plugin/Theme Updates

We update client plugins and their theme as updates become available. Plugins that don’t get updated by their developers are called abandoned plugins and should be deactivated. 

Dedicated Account Manager

A dedicated manager to monitor and handle all of your requests. Recieve fast dedicated support for your WordPress emergencies. Priority phone and chat support for Professional Plan subscribers.

Pagespeed

Visitors aren’t going to wait around for your website load. Every second count’s. For each 1 second over 3 that it takes your site to load you lose 15% of your visitors. We optimize your site to load in 3 seconds or less, reducing your bounce rate and cart abandonment. Pro Plan

Site Performance

We purge post revisions and keep the database clean and tidy to reduce lag-time so your web pages load fast in browsers. Slow websites lose customers.

Website Migration

Migration of existing website to another host. In the case where your site is recommended to change hosting providers, we will migrate your site at no charge over to wpengine.com and set it up. Valid for Professional Plan only. Ask Agent